The Student Support Services Staff

Frances Welch, M.A., Director/Instructor

Mrs. Welch became Director of the SSS Project in May, 2014 after having served as a SSS Counselor and in 2008 she became the Assistant Director. She has held a variety of positions in both higher education and in other public and private roles. A native of Southern California, she holds a Bachelor's degree from Dartmouth College and a Master's degree in Student Personnel Services from Northwestern State University.  She has served as a Counselor/Instructor on two different occasions in SSS before she was appointed as the Assistant Director. She is valued for her experience and expertise in working with students.  

Jamie Flanagan, M.Ed., Assistant Director/Advisor & Instructor

Mrs. Flanagan became the Assistant Director of the SSS Project in June, 2014 after having served as an Advisor/Instructor since August 2005.  She brings to SSS experience in financial aid, having worked as a Financial Aid officer at NSU for four years before moving to the SSS program.  She has also pioneered a Service Learning class for SSS students. She is a native of Colfax, Louisiana. She graduated from Northwestern State University twice with her Bachelor's degree  and Master's degree in Adult & Continuing Education.  She has served as a board and committee member for the Louisiana Association of Student Assistance Programs and participated in the Emerging Leaders' Institute (ELI) of the Southwest Association of Student Assistance Programs (SWASAP).  Jamie is the advisor for the NSU Recognized Student Organization, Helping Hands and serves on various community boards in Natchitoches.   

Danielle Conde, M.B.A., Advisor/Instructor 

Ms. Conde joined the SSS project team in March, 2014 where she serves as an Advisor/Instructor.  Danielle brings a wealth of knowledge and experience from her previous employment in the University Registrar's Office.  Danielle is a native of Natchitoches, LA.  She graduated from Northwestern State University with her bachelor's degree and Ashford University with her Master of Business Administration degree.  Ms. Conde teaches both ACSK 1010, Academic Skills, and ACSK 1020, Critical Thinking and Problem Solving.

Terri Marshall, M.Ed., Advisor/Instructor

Mrs. Marshall joined the SSS project team in August, 2016 where she serves as an Advisor/Instructor.  She brings a wealth of knowledge in Nonprofit Management and Human Resources to the NSU community.  She is a native of Texas, where she lived in Austin and Dallas before moving to Louisiana.  She graduated from Texas State University in San Marcos with her bachelor's degree in Business Management and University of Texas at Austin with her Master of Education degree.  Mrs. Marshall teaches ACSK1010, Academic Skills, and OR1030, Educational & Vocational Guidance. Mrs. Marshall is an avid sports entusiast and during her off time you can probably catch her in bleachers cheering on the Demons and local High School teams!

Desiree Wyrosdick, M.S., Counselor/Instructor CONSAH

Ms. Wyrosdick (Desiree) has been with SSS since 2015 as a Counselor/Instructor.  She is driven, a go-getter and loves working with people.  She obtained her Bachelors in Psychology from Georgia State University and her Master's in Counseling Education from William Carey University.  For the past five years she has worked to ensure people with state and federally funded healthcare have access to mental and behavioral health care in Georgia.  She has worked with at-risk children and adolescents for many years, striving to help them improve their life prospects. 

Becky Stephens, Administrative Coordinator III

Mrs. Stephens has been at NSU since August 2005.  She brings eleven years of experience in many different areas to our department.  Mrs. Becky looks forward to working with students and assisting them anyway she can.

Kayla Ashford, Graduate Assistant/Tutor Coordinator 

Ms. Ashford is a graduate student at NSU earning her M.Ed. in Special Education. She will be assisting with many different projects while serving in our office in addition to coordinating our tutoring services.